Energy & Utilities
Successful mobile applications for utilities include Workforce Management, Customer Relationship Management and Sales Force Automation applications
Due to the ongoing deregulation of the electric and gas power industry, utilities are searching for new sources of revenue, cost reduction and new technologies. GAIA can manage distribution networks and supply their core customers with enhanced services.
Mobile technology reveals to be an optimal solution
Utility employees carry out many activities out of their offices: mobile solutions are a winning strategy to support their work.
Mobile Workforce Management applications optimize the technicians’ work, as they need to keep in contact with headquarters to receive their daily job list and to notify each reached task.
Paths are tracked centrally and can be changed dynamically according to priority and traffic. HQ can also send extraordinary jobs to maintenance teams through ad hoc real-time notification. WFM applications for utilities also support inspections, inventory management, and facilities management.
Sales Force Automation applications support the activities of sales operators. They can access online updated information when they meet their customers.
Business simulation based on usage reports and compared prices can also be runned, so they can create up-sell/cross-sell opportunities while on-site with customers.
Finally, utilities can offer also mobile services to their own customers, to strengthen their direct commercial relationship.
Reply and Kimia announce the Alembik project at the Mobile World Congress 2008
Reply and Kimia are proud to announce the Alembik project. Alembik is an OMA STI compliant media transcoding server based on Java (J2EE) technology. Alembik is the evolution of GAIA Image Transcoder, the component of GAIA Reply™ that implements and offers image adaptation functionalities.
Alembik is integrated into GAIA Reply™ to provide transcoding services for different media types (image, audio, video, etc).
Alembik can be downloaded here:
Alembik project site
GAIA Web Information System
Reply is proud to announce the release of the final version of GaWis (GAIA Web Information System). GaWis is an information system, based on database technologies, that allows merging data from heterogeneous standard sources (such as UAProfs or WURFL files) and also from users' inputs. GaWis features let you create, manage and use a customizable information source that maintains device capabilities.
GAIA Web Information System can be downloaded here:
GaWis project site
GAIA Mobile|Living|Framework consists of five main functionalities:
• Heterogeneous Data Source Integration – the framework is able to interface heterogeneous data sources to retrieve the requested information and content;
• Protocol Management – the framework includes a variety of connectors that implement both synchronous protocols as WAP and HTTP and asynchronous protocols as SMPP, 3GPP MMx, SMTP and others;
• Device Detection – the framework recognises the terminal that requests access to the content or services and picks up its characteristics from the device database;
• Device Management – the framework maintains a database, periodically updated, with a set of extendible attributes that describe the characteristics of the devices;
• Content Selection, Adaptation and Protection – the framework selects and adapts the content according to the characteristics of the terminal that initiated the request. Further, the framework allows to protect content through the use of DRM functionalities.
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